What is it?
The Training Quality and Outcomes Measurement (TRAQOM) initiative consists of two perception surveys to capture trainees’ feedback on the quality and job/careers impact of courses funded by SSG and courses eligible for SkillsFuture Credit (SFC).
It was primarily set up to help:
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Learners make more informed training choices by referencing the TRAQOM ratings on the MySkillsFuture portal;
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Training Providers improve course offerings by referencing their TRAQOM survey data; and
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MOE’s/SSG’s and other government agencies’ to review and inform policies and regulations (e.g., SSG’s funding policies).
The TRAQOM surveys are administered by Qualtrics, an SSG-appointed vendor:
Course Quality Survey: Measures learners’ perception of the training quality and should be administered by the training provider via QR code, generally on the last day of class. If not, learners will be administered the Quality Survey via email or SMS on the last day of the course.
Jobs/Careers Impact Survey: Measures learners’ perception of how the course has impacted their work and careers. This Survey is administered six months after the course ends, if it ends before 1 June 2024 (not inclusive). Otherwise, the Survey will be administered three months after the course ends.
The generic QR code and URL link for access to TRAQOM Quality Surveys are featured below.
Trainees are encouraged to complete the Quality Survey via the generic QR code by keying in:
- Last four NRIC/FIN characters; and
- Six-digit course run ID.
As part of the system verification rules, learners are only allowed to key in the above login verification information for a total of four times (one initial try and three subsequent retries). For learners who are not able to complete the Quality Surveys via QR code (e.g., exhausted the four attempts to key in the correct login verification information, or absent on the last day of course, please check your email or SMS inbox for the Quality Survey invite and to complete it upon receiving it.
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Access the survey here.
Survey Invites via Email and SMS
If the Quality Surveys are not attempted or completed via QR code on the last day of course, learners will receive an email or SMS (if email is not available) invitation with the link to access the survey.
Jobs/Careers Impact Survey is administered solely via email or SMS (if email is not available). Below are the screenshots of the invites.
| Quality Survey Email Invitation | Quality Survey SMS Invitation |
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Job/Careers Survey Email Invitation (for courses with end dates before 1 June 2024) | Job/Careers Survey SMS Invitation (for courses with end dates before 1 June 2024) |
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Job/Careers Survey Email Invitation (for courses with end dates from 1 June 2024) | Job/Careers Survey SMS Invitation (for courses with end dates from 1 June 2024) |
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Email Phishing and SMS Scams Alerts
The TRAQOM Survey invite links are shortened with a “Go.gov.sg” domain (i.e., https://go.gov.sg/ssgsurvey). This is to assure learners that the survey links are legitimate and safe. Do note that TRAQOM Surveys are administered via Qualtrics. Hence, upon clicking the .gov.sg link, learners will be redirected to Qualtrics (i.e., a site with a “.qualtrics.com” domain).
Please note that, as part of the TRAQOM Survey administration, SSG will never ask for: (i) personal identification (e.g., NRIC), and (ii) financial and payment information (e.g., bank account information, credit card / debit card details and SMS OTPs).
If you were wrongly administered any of the TRAQOM Surveys, you may alert us via the SSG feedback portal: https://service-portal.skillsfuture.gov.sg/s/feedback/.
If you suspect that you are a victim of fraud or receive emails and SMSes from unknown sources, you may report via ScamShield mobile app, an initiative by the Singapore Police Force and the National Crime Prevention Council. The features of ScamShield include the following:
- Block scam calls – ScamShield compares an incoming call against a list maintained by the Singapore Police Force to determine if the number has been used for illegal purposes and blocks it.
- Detect scam SMSes – When you receive an SMS from an unknown contact, ScamShield will determine if the SMS is a scam using an on-device algorithm, and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for collation to keep app updated and help protect others from such scam calls and messages.
- Report scam messages – You can also report scam messages from other chat apps such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via ScamShield's in-app reporting function.
TRAQOM Surveys
- Survey on Course Quality
- Survey on Course Impact on Work and Career
If you require technical assistance and/or clarifications, please contact our appointed vendor’s (Rolling Arrays’) helpdesk at 6980 6493 or email qualtricssupport@rollingarrays.com.sg.
If you have any other enquiries, please visit skillsfuture.gov.sg/feedback.